Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 98619

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20260922104335.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 260922|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Customer relations

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)53014: Hayes, Bob E. 20361, Measuring customer satisfaction and loyalty: survey design, use and statistical analysis mehtods, 2010