James, Judi <br/><br/>
People talk: the skill of positive communication and customer care 

 - New Delhi,  Excell Books,  1998 
 - xii; 78p 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Communication & Customer Care
<br/><br/><label>Dewey Class. No.: </label>658.452  / J128P