Zeithaml Valarie A <br/><br/>
Services marketing: integrating customer focus asross the firm 
Zeithaml Valarie A 
 - 6th 
 - New Delhi  McGraw Hill  2014 
 - xxxii,711 
<br/><br/><label>ISBN: </label>1259026817 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZE-S