000			00371nam a2200133Ia 4500
008			210219s9999||||xx |||||||||||||| ||und||
082			_a658.812 _bC439S
100			_aChange, Richard Y. _911259
245		0	_aSatisfying internal customers first. _c Richard Y.Change
260			_aNew Delhi. _bWheeler. _c1998
300			_avii; 104p
942			_cBK
950			_o658.812 C439S
999			_c32336 _d32336