000			00371nam a2200133Ia 4500
008			240305b |||||||| |||| 00| 0 eng d
082			_a658.562 _bB561T
100			_aBesterfield, Dale H., Michana, C.B. _931696
245			_aTotal quality management
260			_aNew Delhi, _bPearson, _c2003,
300			_axi; 640p
650			_aQuality Management _941144
942			_cBK
999			_c38584 _d38584