000 00334nam a2200121Ia 4500
008 210219s9999||||xx |||||||||||||| ||und||
082 _a658.3
_bFJ-E
100 _aFjermestad,Jerry
_915391
245 0 _aElectronic customer relationship management
_cJerryFjermestad
260 _aNew Delhi
_bPHI
_c2006
300 _axiii,210
999 _c43642
_d43642