000			00597nam a2200217Ia 4500
003			OSt
005			20260514151247.0
008			210219s9999||||xx |||||||||||||| ||und||
020			_a9781403939494
082			_a658.812 SHA-B
100			_aShaw, Colin _920289
245		0	_aBuilding great customer experiences
260			_aUSA _bPalgrave macmillan _c2005
300			_axvi, 224 p. : ill. ; 24 cm.
650			_aCustomer services _978563
650			_aSatisfaction Experience _978564
650			_a Customer relations _978565
700			_aIvens John _978566
942			_cBK
999			_c52800 _d52800